We want you to love your cake. This policy explains what happens if you need to cancel or if something is not right with your order.
Cancelling or changing an order
Please contact us on 02 6293 9578 as early as possible if you need to cancel or change your order. Because every cake is made to order, we may not be able to offer a refund once we have started preparing your cake, buying special ingredients or making decorations.
Custom cakes
Custom cakes take extra preparation. Any cancellation terms for your custom cake will be explained when we send your quote.
If something is wrong
If your order is not what you ordered, is damaged when you collect it, or there is a problem with quality, please let us know straight away, ideally before you leave the shop or on the same day, and keep the cake if you can. We will work with you to fix it with a replacement, a credit or a refund.
Refunds
Approved refunds are returned to the original payment method. Card refunds usually appear within 5 to 10 business days, depending on your bank.
Your rights
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. This policy does not limit those rights.
Last updated 19 October 2026